What Information We Hold and Why
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or withdrawal through one of these wallets,
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a transaction record is created and stored against your account. We also collect device and session data — the type of phone or browser you use, your IP address, and how you navigate the site — to keep your account secure and to make the mobile
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experience work smoothly across sessions. We do not sell your personal data to third parties. Data is shared only where required to process your payments, verify your identity, or comply with applicable legal obligations in the regions where we operate. Retention periods vary by data type:
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transaction records are kept for as long as required under applicable financial regulations, while session and device logs are held for a shorter period. You can request a copy of the data we hold on your account at any time by contacting our support team.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.